If the impact of IT services in your organization is of a size magnitude cannot be neglected, then it is just the time to increase the performance of these services and measure their benefits.
Organizations’ dependence on Information Technology to attain targets and to fulfill business needs grows by the day. Those organizations that recognize this dependence consciously support maximizing the quality of IT Services, and employ all sorts of supports and tools to increase the performance to be derived from IT Services.
COBIT defines the requirements for bringing IT goals and targets together with business goals and targets in a quantifiable and auditable manner. A measurement and assessment mechanism focused on process audit and having a holistic approach provides an effective enterprise governance tool. It is an IT governance framework with approved compliance in the EU legislation.
ITIL describes the IT processes that support business targets and formulates how these targets will be achieved.
ISO 20000 addresses IT organizations that need to deliver operational excellence. It specifies the requirements that serve to certify the continuity and permanence of the structure established. These requirements determine the basic level of services provided by suppliers.
ISO 20000 aims to set up and certify the IT Service Management that is driven by men but works independently from men. It guarantees the permanence of the new structure established, once the ITIL and IT Governance framework have been implemented. COBIT, on the other hand, is the optimum choice to be selected from among IT Governance frameworks.
The objective of ITIL / COBIT / ISO 20000 Consultancy we offer as LOSTAR experts is to enhance the quality of your IT Services and to maximize the satisfaction of recipients of these services (ITIL); optimally support your business goals by maximizing the benefits drawn from information technologies when doing that (COBIT); ensure certification of the maturity level reached in IT Service Management (ISO 20000) and thus, take you ahead of your competition in terms of reliability and service quality.
Key words: IT Governance, ITIL, COBIT, ISO 20000, Information Technologies Governance