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IT Service Management and ITIL for Executives

Course Description

How are Information Technologies and Service Management principles addressed as a service?
What are the ITIL library recommendations in relation to these principles?
Executives will be able to find the answers to the above questions through practices in the training.

Who Should Attend

Middle and top level IT managers, System Administrators

Benefits

The training will provide executives with overall information on IT Service Management and ITIL.

Training Outline

  • Service Concept
  • Service Management
  • ITIL and IT Service Management
  • Service Lifecycle
  • Introduction to ITIL v3 Releases

o    Service Strategy
o    Service Design
o    Service Transition
o    Service Operation
o    Continual Service Operation

Training Duration

1-2 days