How are Information Technologies and Service Management principles addressed as a service?
What are the ITIL library recommendations in relation to these principles?
Executives will be able to find the answers to the above questions through practices in the training.
Middle and top level IT managers, System Administrators
The training will provide executives with overall information on IT Service Management and ITIL.
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Operation